Removing Paper Jams - MG4120

If you can see the jammed paper at the paper output slot, remove the paper following the
procedure below.

Pull the paper out slowly.

Hold the paper with your hands, then pull the paper out slowly not to tear it.

IMPORTANT:

Do not pull the paper out from the front tray even though you can see the jammed paper
at the front tray. Pulling the paper out forcibly from the front tray may damage the
machine.

REFERENCE:

If you cannot pull the paper out, turn the machine off and turn it back on. The paper may
be ejected automatically.

If you cannot pull the paper out from the paper output tray, try to pull the paper out from
the transport unit.

Refer to [ Paper Is Jammed inside the Machine at the Transport Unit ] within this
webpage.

If the paper tears and you cannot remove the jammed paper from the paper output slot,
open the paper output cover to remove the paper.

Refer to [ Paper Is Jammed inside the Machine] within this webpage.

Reload the paper, and press the OK button on the machine.

If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if
necessary.

REFERENCE:

When reloading the paper, confirm that you are using the paper suited for printing and are
loading it correctly.

We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam
error continues after removing the paper, contact the service center.

Paper Is Jammed inside the Machine at the Transport Unit

If you can see the jammed paper at the front tray, or you cannot see the paper either at the
paper output slot or at the front tray, remove the paper from the transport unit.

Remove the paper following the procedure below.

Turn the machine off, then unplug the power cord.

Stand the machine with the right side facing down.

If you can see the jammed paper at the front tray, stand the machine with the front tray
open.

IMPORTANT:

When you stand the machine, confirm that the document cover is closed.

If a memory card is inserted in the card slot, remove it before you stand the machine.

When you stand the machine, hold it securely and be careful not to hit it on a hard object.

Push the open lever to open the transport unit.

(A) open lever

When you open the transport unit, support it with your hand so that it does not fall down.

Pull out the jammed paper slowly.

REFERENCE:

If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then
remove the jammed paper.

If you cannot remove the jammed paper from the transport unit, close the transport unit,
stand the machine upright, then open the paper output cover to remove the paper.

Refer to [ Paper Is Jammed inside the Machine] within this webpage.

Close the transport unit.

REFERENCE:

After you close the transport unit, do not keep the machine standing upright.

Plug the machine back in and turn the machine back on.

Reload the paper.

All print jobs in the queue are canceled. Reprint if necessary.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam
error continues after removing the paper, contact the service center.

Paper Is Jammed inside the Machine

If the jammed paper tears and you cannot remove the paper either from the paper output
slot or from the transport unit, or the jammed paper remains inside the machine, remove
the paper following the procedure below.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Open the paper output cover.

Remove the paper on the front tray if any.

IMPORTANT:

Do not touch the clear film (A).

If the paper or your hands touch these parts and blot or scratch them, the machine can be
damaged.

Make sure that the FINE cartridge holder does not hang over the paper.

If the FINE cartridge holder hangs over the paper, move the FINE cartridge holder to the
right edge or the left edge whichever is easier to remove the paper.

When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it
slowly to the right edge or the left edge.

Hold the jammed paper with your hands.

If the edge of paper is jammed near the paper output slot, pull the edge of paper to the
position where you can hold it with your hands.

Pull the paper slowly not to tear it, then pull the paper out.

Make sure that all the jammed paper is removed.

If the paper is torn, a piece of paper may remain inside the machine. Check the following
and remove the piece of paper if it remains.

Does the piece of paper remain under the FINE cartridge holder?

Does the little piece of paper remain inside the machine?

Does the piece of paper remain in the right side or the left side space (A) inside the
machine?

Close the paper output cover, then reload the paper.

All print jobs in the queue are canceled. Reprint if necessary.

REFERENCE:

If the message about paper jam is displayed on the computer screen when you resume
printing after removing all the jammed paper, a piece of paper may remain inside the
machine. In this case, confirm that no piece of paper remains inside the machine.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam
error continues after removing the paper, contact the service center.

Paper Is Jammed When Automatic Duplex Printing

If the paper is jammed when performing automatic duplex printing, remove the paper
following the procedure below.

Pull the paper out slowly from the paper output slot.

Hold the paper with your hands, then pull the paper out slowly not to tear it.

IMPORTANT:

Do not pull the paper out from the front tray even though you can see the jammed paper
at the front tray. Pulling the paper out forcibly from the front tray may damage the
machine.

Reload the paper, and press the OK button on the machine.

If you were not able to remove the paper out in step 1:

Follow the procedure below to remove the paper from the transport unit.

Turn the machine off, then unplug the power cord.

Stand the machine with the right side facing down.

IMPORTANT:

When you stand the machine, confirm that the document cover is closed.

If a memory card is inserted in the card slot, remove it before you stand the machine.

When you stand the machine, hold it securely and be careful not to hit it on a hard object.

Push the open lever to open the transport unit.

(A) open lever

When you open the transport unit, support it with your hand so that it does not fall down.

Pull out the jammed paper slowly.

REFERENCE:

If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then
remove the jammed paper.

If you cannot remove the jammed paper from the transport unit, close the transport unit,
stand the machine upright, then open the paper output cover to remove the paper.

Refer to [ Paper Is Jammed inside the Machine] within this webpage.
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